Sohan Bastralaya

Effective Date: 19 September 2026

Sohan Bastralaya our values your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our mobile application, or purchase products from us.

1. Information We Collect

We may collect the following information:

• Name
• Mobile number
• Email address
• Delivery & billing address
• City, State and PIN code
• Order history
• Payment status
• Device and browser information
• Location (only with your permission)

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Create and manage your account
• Provide customer support
• Send order confirmations and delivery updates
• Improve our products and shopping experience
• Offer promotional discounts and festival offers
• Prevent fraud and maintain platform security

3. Payments

All online payments are processed through secure third-party payment gateways. Sohan Bastralaya does not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

4. Lucky Draw & Coupons

Our app may offer Lucky Draw coupons and promotional campaigns. Information related to coupon participation is used only for campaign management, winner selection, and customer communication.

5. Location Permission

With your consent, we may access your device location to provide accurate delivery services and show nearby delivery availability. You can disable this permission anytime from your device settings.

6. Notifications

The app may send push notifications regarding:

• Order confirmation
• Shipping updates
• Delivery status
• Festival offers
• Lucky Draw announcements

You may disable notifications from your device settings at any time.

7. Sharing of Information

We never sell your personal information.

We may share limited information with:

• Delivery partners
• Payment gateway providers
• Cloud hosting providers
• SMS and email notification services
• Government authorities when legally required

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

We retain customer information only for as long as necessary to fulfill orders, provide services, maintain business records, and comply with applicable legal requirements.

10. Your Rights

You have the right to:

• Access your personal data
• Update incorrect information
• Request account deletion
• Withdraw marketing consent
• Request a copy of your stored data

11. Account Deletion

You may request deletion of your account by contacting our support team. Certain transaction records may be retained where required by law.